🧳 Lost Luggage

Practise reporting a missing suitcase, describing it clearly, and asking how to follow up.

Sample dialogue

Roles: Passenger and baggage-service agent

Passenger: Excuse me. My suitcase hasn’t arrived on the carousel.

Agent: I’m sorry to hear that. Which flight were you on?

Passenger: I arrived on flight AB123.

Agent: Do you have your baggage receipt?

Passenger: Yes, here it is.

Agent: Could you describe your suitcase?

Passenger: It’s a medium-sized blue suitcase with a red ribbon on the handle.

Agent: Thank you. Let’s fill in a missing-baggage report.

Passenger: What information do you need from me?

Agent: Your name and a way to contact you. I’ll also give you a reference number.

Passenger: Thank you. How can I check for updates?

Agent: Please use the contact details on this report and quote your reference number.

Useful phrases

• My suitcase hasn’t arrived. — Explain that you are still waiting for your bag.
• Could you describe …? — Ask someone to say what an item looks like.
• A reference number — A number used to identify a report or request.
• How can I check for updates? — Ask how to find out what happens next.

Practise the conversation

1. Describe an imaginary bag using its size, colour, and one distinctive feature.
2. Read the passenger’s lines without looking at the agent’s replies. Then switch roles.
3. Practise asking the agent to repeat the reference number slowly.

Check your understanding

Which detail helps identify the passenger’s blue suitcase?

Show answer

It has a red ribbon on the handle. A distinctive feature can make a description more useful.