Coffee Shop
Read both roles aloud. Take your time, then practise again using your own details.
Practise ordering a drink, choosing its size, and asking for it to take away.
Sample dialogue
Roles: Customer and barista
Barista: Hi! What can I get for you?
Customer: I’d like a latte, please.
Barista: What size would you like?
Customer: A small one, please.
Barista: Would you like it hot or iced?
Customer: Hot, please. Do you have oat milk?
Barista: Yes, we do. Would you like oat milk in your latte?
Customer: Yes, please. I’d also like a plain croissant.
Barista: Is that for here or to go?
Customer: To go, please.
Barista: Of course. You can collect your order at the end of the counter.
Customer: Thank you.
Useful phrases
- I’d like …, please. — A polite way to order something.
- What size would you like? — Ask whether someone wants a small, medium, or large drink.
- Do you have …? — Ask whether something is available.
- For here or to go? — Ask whether the customer will stay or take the order away. “Takeaway” is also common in British English.
Practise the conversation
- Read both roles aloud. Make the customer’s voice friendly and clear.
- Change the drink, size, and snack. Answer “For here, please” instead of “To go, please.”
- Imagine one item is unavailable. Ask for a different drink or snack.
Check your understanding
Will the customer stay in the café or take the order away?
Show answer
The customer will take it away. “To go, please” means the order is for takeaway.