English for Work
Answer a customer, write a clear email or get ready for an interview. Choose a situation and practise what you’ll say next.
Start with a phone message
Customer service
View the learning pathListen to the customer, choose a response and compare your writing with a model.
Emails & colleagues
- Write a polite email asking for help
Use a model email to ask about one part of a task, then try three short questions.
- Build a work email
Put the greeting, reason, request and closing in order.
- Ask a colleague for help
Explain where you’re stuck and check your next step.
- Ask for feedback on a task by email
Ask a colleague to review a draft and confirm the change you’ll make.
- Ask for feedback on a task
Find out what went well and what you could improve.
Job interviews
- How to answer “Tell me about yourself”
Hear Jordan’s answer, spot the example and build your own short introduction.
- How to answer “Why are you interested in this role?”
Listen to Jordan explain what appeals about the shop role, then try an answer for a job you want.
- How to answer “Could you give an example of helping someone?”
Hear how Jordan guided a visitor, then practise describing one time you helped someone.
- How to answer “What are your strengths?”
Hear how a checklist helped Jordan get an event ready, then practise giving an example of your own.
- How to answer “Do you have any questions for us?”
Hear Jordan ask about training, then try a follow-up about the first shift.
- Describe what you do at work
Use everyday verbs to talk about your responsibilities.
- Practise interview answers
Listen to the questions, then answer aloud in your own words.
Try an interview opener
“Tell me about your work.”
“I work at a reception desk. I answer calls and pass messages to my colleagues.” Try it with your own role or one you’d like to do.